DISTANCE SELLING AND CONSUMER LAW
SALE DISTANCE SELLING CONSUMER LAW
The regulation of distance sales provided for in section II of chapter 1 of the Consumer Code was extended by the order of 23 August 2001 transposing European directives and now covers the sale of goods and the supply of services provided at a distance. .
Consumer protection therefore applies to the consumption not only of material goods but also of intangible goods and services. Contracts relating to financial services are subject to special protection.
These regulations do not include contracts concluded by automatic vending machines, contracts with telecommunications operators for the use of public telephone booths, contracts concluded for the construction and sale of real estate and contracts concluded during ‘a public auction.
The new article L 121-18 provides for the mandatory information of the contract offer (in particular information on the seller, the price and terms of payment, the validity and duration of the offer).
Right to information
Article L 121-19 provides for the information that the consumer must receive at the time of delivery at the latest.
Right to retract
The right of withdrawal provided for by the Consumer Code runs from the receipt for the goods and the acceptance of the offer for the provision of services. The deadline is extended to three months when all the information has not been provided.
The reimbursement of the consumer who has exercised his right of withdrawal must be made within the following thirty days.